Terms of Service

Overview

This website is operated by Japanese Kitchen Supply. Throughout the site, the terms “we”, “us” and “our” refer to Japanese Kitchen Supply.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. These Terms apply to all users of the website, including visitors, customers, and anyone who accesses or uses our services.

Please read these Terms carefully before using our website or purchasing from us.

Online Store Terms

By using this website and placing an order, you confirm that you are legally able to enter into a purchase agreement in your country, state, or region of residence.

You may not use our website, products, or services for any illegal or unauthorized purpose. You agree not to violate any applicable laws or regulations when using our website or purchasing our products.

We reserve the right to refuse service, cancel orders, or restrict access to our website where permitted by law.

Products and Product Information

We make every effort to display our products, descriptions, images, prices, dimensions, materials, and availability as accurately as possible.

However, small differences may occur due to screen settings, lighting, photography, product updates, or manufacturing variations. Product colors, finishes, textures, sizes, and packaging may vary slightly from the images shown on our website.

All product descriptions, prices, offers, and availability are subject to change at any time without notice.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Pricing and Payments

All prices are shown in the currency displayed on our website at the time of purchase.

We reserve the right to update prices, discounts, promotions, and shipping fees at any time.

Payment must be completed before an order is processed. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

If a payment is declined, incomplete, reversed, or flagged as suspicious, we may delay, cancel, or refuse the order.

Orders

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to cancel or refuse an order where permitted by law, including but not limited to cases involving:

• Incorrect product information or pricing errors
• Product unavailability
• Suspected fraud or unauthorized payment
• Incorrect or incomplete customer information
• Delivery restrictions
• Misuse of discounts, promotions, refunds, or return policies

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

Shipping and Delivery

We ship orders to the countries and regions available at checkout.

Delivery times shown on our website are estimates only. While we aim to deliver orders within the estimated timeframe, delays may occur due to courier issues, customs checks, public holidays, high demand, incorrect address details, weather conditions, or other circumstances outside our control.

Japanese Kitchen Supply is not responsible for delays caused by shipping carriers, customs checks, incorrect customer information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, any additional costs may be deducted from the refund where permitted by law.

Duties, Taxes, and Import Fees

For international orders, we use duty-paid shipping methods where applicable.

This means that import duties, taxes, and customs fees are included in the price paid at checkout, unless clearly stated otherwise during checkout.

Customers should not be charged additional import duties or customs fees upon delivery when a duty-paid shipping method has been used.

Please note that customs checks or courier processing may still cause delivery delays. Japanese Kitchen Supply is not responsible for delays caused by customs inspections, courier processing, or circumstances outside our reasonable control.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order, you agree to the conditions stated in our Return & Refund Policy.

Customers are responsible for following the return instructions provided by us before sending an item back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a clear description of the issue, and clear photos or video of the item and packaging.

We will review the issue and provide an appropriate remedy in line with applicable consumer laws. Depending on the issue and your location, this may include a replacement, repair, refund, or another suitable solution.

Please keep the item and packaging until the issue has been reviewed.

Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website.

This includes your name, email address, billing address, shipping address, and payment information.

Japanese Kitchen Supply is not responsible for delays, failed deliveries, or other issues caused by incorrect, incomplete, or outdated customer information.

Discounts and Promotions

Discount codes, promotional offers, and special prices are subject to availability and may be changed, limited, or withdrawn at any time.

Discount codes cannot be applied after an order has been placed unless we choose to make an exception.

Promotions may not be combined unless clearly stated.

We reserve the right to cancel orders or remove discounts where a promotion, discount code, or offer has been misused.

Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or other services.

We are not responsible for the content, accuracy, policies, practices, or availability of third-party websites or services.

Your use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.

User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, suggestions, feedback, or other content to us, you agree that we may use, edit, publish, or share this content for business, marketing, customer service, or website purposes, unless prohibited by law.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, offensive, or infringes the rights of others.

We reserve the right to remove, edit, or refuse any content at our discretion.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you agree that your personal information may be collected and processed in accordance with our Privacy Policy.

Prohibited Uses

You may not use our website, products, or services for:

• Any unlawful purpose
• Violating applicable laws or regulations
• Infringing our intellectual property rights or the rights of others
• Uploading viruses, malware, or harmful code
• Attempting to interfere with the security or operation of the website
• Collecting personal information from others without permission
• Submitting false, misleading, or fraudulent information
• Abusing discounts, promotions, refunds, returns, or chargebacks
• Any activity that may harm Japanese Kitchen Supply, our customers, or our website

We reserve the right to restrict or terminate access to our website if these Terms are violated.

Intellectual Property

All content on this website, including text, images, product descriptions, graphics, logos, design elements, branding, and website layout, belongs to Japanese Kitchen Supply or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use our content without our written permission.

Limitation of Liability

To the fullest extent permitted by law, Japanese Kitchen Supply shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law, including your statutory consumer rights.

Disclaimer of Warranties

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We reserve the right to update, modify, suspend, or discontinue any part of the website at any time without notice.

Products are provided as described on our website, subject to applicable consumer protection laws.

Force Majeure

We are not responsible for delays, failures, or disruptions caused by events outside our reasonable control, including but not limited to courier delays, customs inspections, strikes, natural disasters, extreme weather, pandemics, supply chain disruptions, government actions, technical failures, or other events beyond our control.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

The version available on our website at the time of your purchase will apply to your order.

Your continued use of the website after changes are posted means that you accept the updated Terms.

Contact Information

Questions about these Terms of Service can be sent to us at:

Terms of Service

Overview

This website is operated by Japanese Kitchen Supply. Throughout the site, the terms “we”, “us” and “our” refer to Japanese Kitchen Supply.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service. These Terms apply to all users of the website, including visitors, customers, and anyone who accesses or uses our services.

Please read these Terms carefully before using our website or purchasing from us.

Online Store Terms

By using this website and placing an order, you confirm that you are legally able to enter into a purchase agreement in your country, state, or region of residence.

You may not use our website, products, or services for any illegal or unauthorized purpose. You agree not to violate any applicable laws or regulations when using our website or purchasing our products.

We reserve the right to refuse service, cancel orders, or restrict access to our website where permitted by law.

Products and Product Information

We make every effort to display our products, descriptions, images, prices, dimensions, materials, and availability as accurately as possible.

However, small differences may occur due to screen settings, lighting, photography, product updates, or manufacturing variations. Product colors, finishes, textures, sizes, and packaging may vary slightly from the images shown on our website.

All product descriptions, prices, offers, and availability are subject to change at any time without notice.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

Pricing and Payments

All prices are shown in the currency displayed on our website at the time of purchase.

We reserve the right to update prices, discounts, promotions, and shipping fees at any time.

Payment must be completed before an order is processed. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

If a payment is declined, incomplete, reversed, or flagged as suspicious, we may delay, cancel, or refuse the order.

Orders

After placing an order, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to cancel or refuse an order where permitted by law, including but not limited to cases involving:

• Incorrect product information or pricing errors
• Product unavailability
• Suspected fraud or unauthorized payment
• Incorrect or incomplete customer information
• Delivery restrictions
• Misuse of discounts, promotions, refunds, or return policies

If we cancel an order after payment has been made, we will issue a refund to the original payment method.

Shipping and Delivery

We ship orders to the countries and regions available at checkout.

Delivery times shown on our website are estimates only. While we aim to deliver orders within the estimated timeframe, delays may occur due to courier issues, customs checks, public holidays, high demand, incorrect address details, weather conditions, or other circumstances outside our control.

Japanese Kitchen Supply is not responsible for delays caused by shipping carriers, customs checks, incorrect customer information, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, any additional costs may be deducted from the refund where permitted by law.

Duties, Taxes, and Import Fees

For international orders, we use duty-paid shipping methods where applicable.

This means that import duties, taxes, and customs fees are included in the price paid at checkout, unless clearly stated otherwise during checkout.

Customers should not be charged additional import duties or customs fees upon delivery when a duty-paid shipping method has been used.

Please note that customs checks or courier processing may still cause delivery delays. Japanese Kitchen Supply is not responsible for delays caused by customs inspections, courier processing, or circumstances outside our reasonable control.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order, you agree to the conditions stated in our Return & Refund Policy.

Customers are responsible for following the return instructions provided by us before sending an item back.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number, a clear description of the issue, and clear photos or video of the item and packaging.

We will review the issue and provide an appropriate remedy in line with applicable consumer laws. Depending on the issue and your location, this may include a replacement, repair, refund, or another suitable solution.

Please keep the item and packaging until the issue has been reviewed.

Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website.

This includes your name, email address, billing address, shipping address, and payment information.

Japanese Kitchen Supply is not responsible for delays, failed deliveries, or other issues caused by incorrect, incomplete, or outdated customer information.

Discounts and Promotions

Discount codes, promotional offers, and special prices are subject to availability and may be changed, limited, or withdrawn at any time.

Discount codes cannot be applied after an order has been placed unless we choose to make an exception.

Promotions may not be combined unless clearly stated.

We reserve the right to cancel orders or remove discounts where a promotion, discount code, or offer has been misused.

Third-Party Services and Links

Our website may include links to third-party websites, apps, payment providers, shipping providers, or other services.

We are not responsible for the content, accuracy, policies, practices, or availability of third-party websites or services.

Your use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.

User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, suggestions, feedback, or other content to us, you agree that we may use, edit, publish, or share this content for business, marketing, customer service, or website purposes, unless prohibited by law.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, offensive, or infringes the rights of others.

We reserve the right to remove, edit, or refuse any content at our discretion.

Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you agree that your personal information may be collected and processed in accordance with our Privacy Policy.

Prohibited Uses

You may not use our website, products, or services for:

• Any unlawful purpose
• Violating applicable laws or regulations
• Infringing our intellectual property rights or the rights of others
• Uploading viruses, malware, or harmful code
• Attempting to interfere with the security or operation of the website
• Collecting personal information from others without permission
• Submitting false, misleading, or fraudulent information
• Abusing discounts, promotions, refunds, returns, or chargebacks
• Any activity that may harm Japanese Kitchen Supply, our customers, or our website

We reserve the right to restrict or terminate access to our website if these Terms are violated.

Intellectual Property

All content on this website, including text, images, product descriptions, graphics, logos, design elements, branding, and website layout, belongs to Japanese Kitchen Supply or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or use our content without our written permission.

Limitation of Liability

To the fullest extent permitted by law, Japanese Kitchen Supply shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law, including your statutory consumer rights.

Disclaimer of Warranties

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We reserve the right to update, modify, suspend, or discontinue any part of the website at any time without notice.

Products are provided as described on our website, subject to applicable consumer protection laws.

Force Majeure

We are not responsible for delays, failures, or disruptions caused by events outside our reasonable control, including but not limited to courier delays, customs inspections, strikes, natural disasters, extreme weather, pandemics, supply chain disruptions, government actions, technical failures, or other events beyond our control.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

The version available on our website at the time of your purchase will apply to your order.

Your continued use of the website after changes are posted means that you accept the updated Terms.

Contact Information

Questions about these Terms of Service can be sent to us at:

Info@japanesekitchensupply.com