Frequently Asked Questions

Yes. Standard shipping is free on all orders within the continental United States, with no minimum spend. For Alaska and Hawaii, standard shipping costs $19.95. Other countries have a low flat rate that becomes free above a set order value (see “How much does shipping cost?” below).

We ship to the United States, United Kingdom, Canada, Australia, Singapore and most European Union countries, including Belgium, France, Germany, the Netherlands, Italy and Spain. If your country is not available at checkout, we cannot ship there yet.

Shipping is free to the continental United States. Other destinations pay a flat standard rate that becomes free once your order reaches the threshold below. The exact cost is always shown at checkout before you pay.

Orders are processed in 1 to 3 business days. After that, estimated delivery is 7 to 15 business days to the United States, 6 to 12 business days to the United Kingdom, Australia and EU countries, and 6 to 15 business days to other available regions. These are estimates, not guarantees: customs checks, courier delays, holidays and busy periods can add time.

For international orders we use duty-paid shipping methods where applicable, so import duties and taxes are normally included in the price you pay at checkout. Any extra charges are clearly stated during checkout.

Once your order ships you receive a confirmation email with a tracking link where tracking is available. Tracking can take 2 to 5 business days to show updates, so a quiet tracking page right after shipping does not mean the parcel is stuck.

Yes. You can request a return within 30 days of receiving your order. The item must be unused, unwashed, in its original condition and complete with all parts and packaging where possible. Email info@japanesekitchensupply.com with your order number, the item and a short reason, and wait for our return instructions before sending anything back. See the full return and refund policy.

Contact us within 48 hours of delivery with your order number, photos or video of the item, and photos of the packaging and shipping label. Keep the item and packaging until we have reviewed it. If the issue is confirmed we will offer a suitable remedy, which may be a replacement, repair or refund.

Once your return has arrived and been inspected, approved refunds go back to your original payment method. This usually takes 5 to 10 business days, depending on your bank or payment provider.

Possibly, if it has not been processed or shipped yet. Contact us as soon as possible with your order number. Once an order has shipped it can no longer be cancelled before delivery, but you may still request a return after it arrives.

A Gyuto is the versatile all-purpose chef knife. A Santoku suits balanced everyday home cooking, a Nakiri is made for vegetables, and a Petty handles small prep tasks. If you want just one knife, a Gyuto or Santoku is the usual choice. Our Japanese knife guide compares them in detail, or browse Gyuto, Santoku and Nakiri knives.

Wash it by hand with mild soap and warm water, dry it straight away, and never put it in the dishwasher. Cut on a wooden board rather than glass or stone, hone lightly when needed, and sharpen on a whetstone when it starts to struggle. Our full Japanese knife care guide has the step-by-step method.

Wash with warm water and mild soap and avoid sudden temperature changes. Dishwasher and microwave suitability varies by product and is noted on each product page where applicable. Browse our Japanese bowls, plates and tea sets.

We source from trusted suppliers and makers. Some pieces are made in Japan and others are Japanese-style designs inspired by Japanese kitchen traditions. Each product page describes the item, its materials and its dimensions.

Yes. We offer knife sets, sake sets, tea sets and other curated pieces that make good gifts. Browse knife sets, sake sets and tea sets, or contact us if you would like help choosing.

Yes. Checkout is processed by Shopify and accepts major credit and debit cards, plus wallets such as Shop Pay, Apple Pay, Google Pay and PayPal where available in your region.

Email info@japanesekitchensupply.com or use our contact page, and include your order number for faster help. We aim to reply within 24 to 48 hours on business days.