Shipping Policy

Overview

At Japanese Kitchen Supply, we aim to process and deliver every order as smoothly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the shipping terms outlined below.

Order Processing

Orders are processed after payment has been successfully completed.

Our usual order processing time is 1–3 business days. During busy periods, product launches, holidays, or promotional periods, processing may take slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

Please note that processing times are separate from delivery times.

Shipping Destinations

We currently ship to the countries and regions available at checkout, including the United Kingdom, the United States, Australia, and selected European countries.

If your country is not available at checkout, we are currently unable to ship to your location.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, the shipping method used, and external factors such as courier delays, customs checks, public holidays, or high order volumes.

Estimated delivery times:

• United Kingdom: 6–12 business days
• United States: 7–15 business days
• Australia: 6–12 business days
• European Union: 6–12 business days
• Other available regions: 6–15 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

From time to time, we may offer free shipping, discounted shipping, or promotional shipping rates. These offers may be changed or withdrawn at any time.

Duties, Taxes, and Import Fees

For international orders, we use duty-paid shipping methods where applicable.

This means that import duties, taxes, and customs fees are included in the price paid at checkout, unless clearly stated otherwise during checkout.

Customers should not be charged additional import duties or customs fees upon delivery when a duty-paid shipping method has been used.

Please note that customs checks or courier processing may still cause delivery delays. Japanese Kitchen Supply is not responsible for delays caused by customs inspections, courier processing, or circumstances outside our reasonable control.

Tracking Information

When tracking is available, you will receive a tracking link by email once your order has been shipped.

Please allow some time for tracking information to update after receiving your shipping confirmation. Tracking updates may take 2–5 business days to appear, depending on the courier.

If your tracking has not updated immediately, this does not necessarily mean that your order has not shipped.

Delivery Delays

While we aim to deliver all orders within the estimated delivery timeframe, delays can sometimes occur.

Delays may be caused by:

• Courier or postal service delays
• Customs checks
• Public holidays
• High order volumes
• Weather conditions
• Incorrect or incomplete shipping information
• Events outside our reasonable control

Japanese Kitchen Supply is not responsible for delays caused by shipping carriers, customs checks, or incorrect customer information.

If your order is significantly delayed, please contact us at:

info@japanesekitchensupply.com

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your shipping details before placing your order.

Japanese Kitchen Supply is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

If an order cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, any shipping costs, return costs, handling costs, or other costs charged to us may be deducted from your refund where permitted by law.

Failed Delivery Attempts

If the courier is unable to deliver your order, they may attempt redelivery, leave the package at a pickup point, or provide further delivery instructions.

It is the customer’s responsibility to follow the courier’s instructions and collect the package where required.

If a package is returned because it was not collected, refused, or could not be delivered, additional costs may be deducted from any refund where permitted by law.

Lost Packages

If your order appears to be lost in transit, please contact us at:

info@japanesekitchensupply.com

We will review the tracking information and, where necessary, contact the shipping carrier for further investigation.

A package is not considered lost if it is still within the estimated delivery timeframe or if tracking shows that it is still in transit.

If the package is confirmed as lost, we will provide an appropriate solution in line with applicable consumer laws.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at:

info@japanesekitchensupply.com

Please include:

• Your order number
• Clear photos or video of the damaged item
• Clear photos of the packaging
• Clear photos of the shipping label

Please keep the item and packaging until the issue has been reviewed.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

info@japanesekitchensupply.com

We can only change or cancel an order if it has not yet been processed or shipped.

Once an order has been processed or shipped, we can no longer guarantee changes or cancellations.

Multiple Shipments

In some cases, items from the same order may be shipped separately. This can happen when products are processed at different times or shipped in separate packages.

If your order arrives in multiple shipments, you will not be charged additional shipping fees unless clearly stated at checkout.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Email: info@japanesekitchensupply.com
Phone: +1 (646) 844-9022

For the fastest support, please use our Contact Us page or email us. We usually respond within 24 hours on business days.