Return & Refund Policy

At Japanese Kitchen Supply, we take care in processing every order and want your products to arrive in the condition you expect. If there is an issue with your order, please contact us so we can review it and help you with the next steps.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused
• Unwashed
• In its original condition
• Complete with all parts, accessories, labels, manuals, and protective materials
• Returned in its original packaging where reasonably possible
• Suitable for resale

Items that have been used, washed, damaged, altered, or returned incomplete may be refused or may only qualify for a partial refund.

To start a return, please contact us at:

Info@japanesekitchensupply.com

Please include:

• Your order number
• The item you would like to return
• A short reason for the return
• Clear photos of the item and packaging

Please wait for our return instructions before sending your item back. Returns sent without prior approval may not be accepted.

UK and EU Customers

If you are located in the United Kingdom or European Union, you have a legal right to withdraw from most online purchases within 14 days of receiving your order.

After you notify us that you wish to withdraw from your purchase, you must return the item within 14 days.

You may inspect the item as you would in a physical store, but the item must not be used, washed, damaged, altered, or handled beyond what is necessary to inspect it.

If the returned item has lost value because of unnecessary handling, use, damage, missing parts, or missing packaging, we may deduct an appropriate amount from your refund.

US Customers

If you are located in the United States, you may request a return within 14 days of receiving your order, provided the item meets the return conditions stated in this policy.

Returns for used, washed, damaged, altered, or incomplete items are not accepted unless the item arrived defective, damaged, or incorrect.

Non-Returnable Items

For hygiene, safety, and quality reasons, we cannot accept returns for:

• Used kitchenware
• Washed items
• Items that have come into contact with food
• Items with opened or damaged hygiene seals
• Custom or personalized products
• Gift cards
• Clearance or final sale items, where clearly stated
• Items damaged by misuse, improper care, or normal wear and tear

This does not affect your legal rights if an item arrives faulty, damaged, or incorrect.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service. Japanese Kitchen Supply is not responsible for returns that are lost, delayed, or damaged during return shipping.

Original shipping costs are non-refundable, except where required by applicable law.

For UK and EU customers exercising their legal right of withdrawal, we will refund the standard delivery cost of the original order where required. Any additional cost for express, priority, or premium delivery will not be refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:

Info@japanesekitchensupply.com

Please include:

• Your order number
• A clear description of the issue
• Clear photos or video of the item
• Clear photos of the packaging and shipping label

Please keep the item and all packaging until the issue has been reviewed.

If the issue is confirmed, we will provide an appropriate remedy in line with applicable consumer laws. Depending on the issue and your location, this may include a replacement, repair, refund, or another suitable solution.

Refunds

Once your return has been received and inspected, we will notify you by email.

If your return is approved, your refund will be issued to your original payment method.

Refunds are usually processed within 5–10 business days, depending on your bank or payment provider.

We reserve the right to refuse or reduce a refund if the returned item does not meet the conditions of this policy.

For UK and EU customers exercising their legal right of withdrawal, refunds will be processed within the legally required timeframe after we have received the returned item or received proof that the item has been sent back.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

Info@japanesekitchensupply.com

We can only cancel an order if it has not yet been processed or shipped.

If your order has already been processed or shipped, it can no longer be cancelled before delivery. You may still request a return after receiving your order, according to this policy.

Refused Deliveries and Incorrect Addresses

Please make sure your shipping address is complete and correct before placing your order.

If an order cannot be delivered because of an incorrect address, failed delivery attempt, refusal to accept the package, or failure to collect the package, any shipping costs, return costs, handling costs, or other costs charged to us may be deducted from your refund.

Japanese Kitchen Supply is not responsible for delays or delivery issues caused by incorrect or incomplete customer information.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account and contact your payment provider. Processing times can vary.

If you have done this and still have not received your refund, please contact us at:

Info@japanesekitchensupply.com