SUPPORT
Frequently asked
questions.
Find quick answers about orders, shipping, returns, product care and our store.
We offer standard shipping to the United States, United Kingdom, Europe, Canada and Australia. Shipping costs and free shipping thresholds vary by region:
United States: $7.95 — free over $95
United Kingdom: £4.95 — free over £65
Europe: €5.95 — free over €75
Canada: $9.99 — free over $120
Australia: $9.99 — free over $130
All shipping costs are displayed clearly at checkout before payment.
Estimated delivery times for standard shipping are:
Europe: 3–5 business days
United Kingdom: 6–12 business days
Australia: 6–12 business days
United States: 7–15 business days
Canada: 7–15 business days
Delivery times are estimates and can occasionally vary due to customs, courier delays, holidays or busy periods.
Yes. We offer easy 30-day returns on eligible items. Products must be unused, in their original condition and returned with the original packaging where possible. To start a return, contact us through the contact page with your order number.
If your order arrives damaged, contact us as soon as possible with your order number and clear photos of the damaged product and packaging. We will review the issue and help arrange a replacement, refund or suitable solution.
Our collection is carefully curated from trusted suppliers and makers. Some products are made in Japan, while others are Japanese-style or inspired by Japanese kitchen and dining traditions. We focus on quality, function, design and a refined everyday experience.
Wash knives by hand with mild soap and warm water, then dry them immediately with a soft cloth. Do not put knives in the dishwasher. Avoid cutting on glass, stone or metal surfaces. For best results, use a wooden or soft cutting board and sharpen or hone the blade when needed.
Most ceramic tableware can be cleaned with warm water and mild soap. Avoid sudden temperature changes, as this can damage ceramic pieces. If a product is dishwasher or microwave safe, this will be mentioned on the product page where applicable.
Choose based on how you cook. A Gyuto is a versatile everyday chef’s knife, a Santoku is great for balanced home cooking, a Nakiri is ideal for vegetables, and a Petty knife is best for smaller prep tasks. If you want one knife for general use, start with a Gyuto or Santoku.
Yes. We offer selected gift sets and curated kitchenware pieces that work well as gifts. If you are unsure which product to choose, contact us and we can help you find a suitable option.
Yes. Our checkout is secure and supports trusted payment methods such as major cards, Shop Pay, Apple Pay, Google Pay and PayPal where available. Your payment details are processed securely through Shopify’s checkout system.
If your order has not been processed or shipped yet, we may be able to help. Contact us as quickly as possible with your order number. Once an order has been shipped, changes may no longer be possible.
You can contact us through the contact page. Our team usually replies within 24 hours on business days.